Corporate Overview

Pacnet is Asia’s leading independent telecommunications service provider bringing together innovation, technology and knowledge to define a new paradigm in Asian connectivity.

Formed from the operational merger of two regional telecommunications service providers, Asia Netcom and Pacific Internet, we have the Asian heritage which enables us to understand the diverse business communication requirements unique to the region.

Key to enabling our leading-edge communication services is our ownership of 46,420 km of submarine cable infrastructure across Asia and the Pacific Ocean. Pacnet owns and operates EAC-C2C, Asia’s largest submarine cable infrastructure at 36,800 km, with a design capacity of 17.92 Tbps to 30.72 Tbps to and from each of the landing countries, and EAC Pacific, our 9,620km Trans-Pacific cable system that directly connects the United States to Japan.

Through nearly 100 Points-of-Presence (PoPs), we have a global reach that extends beyond Asia to hundreds of cities around the world.

We deliver our comprehensive portfolio of advanced IP, data, voice and managed solutions to tens of thousands of satisfied customers including major carriers, over 40 percent of Fortune 500 enterprises and small/medium enterprises.

Headquartered in the heart of Asia in both Hong Kong and Singapore, we have more than 1,200 employees spread across our 28 offices located in 13 countries, including Australia, China (including Hong Kong), Holland, India, Indonesia, Japan, Korea, Malaysia, the Philippines, Singapore, Taiwan, Thailand and the United States.

Value Propositions

Why choose Pacnet?

5 key value propositions that drive service quality and customer satisfaction

We are Asia Pacific’s leading submarine cable network

Pacnet’s EAC-C2C network is the region’s largest privately-owned submarine cable system, spanning 36,800 km between Japan, Korea, Hong Kong, Taiwan, Philippines, Singapore and China. This state-of-the-art cable system features a design capacity of 17.92 Tbps to 30.72 Tbps to and from each of the landing countries and continuous upgrades underway. Pacnet’s network capabilities has also been further enhanced by EAC-Pacific, its 9,620km Trans-Pacific cable which has been ready for service since April 2010 and offers up to 1.92 Tbps of capacity between Japan and the United States.

We deliver a next generation core network platform

Pacnet has upgraded its integrated EAC-C2C core network platform with ASON (Automatically Switched Optical Network) and GMPLS (Generalized Multi-Protocol Label Switching), which enables a new set of features such as meshed protection on the optical layer, auto-provisioning and optimized routing of traffic to support latency-sensitive applications such as video and IPTV.

We are all about customer care

Pacnet’s customer care for SMEs, and in the Carriers and Enterprise space, has swept customer service awards and industry analysts’ recognition across the region. Pacnet delivers 24 x 7 x 365 customer service in multiple languages and has deployed a state-of-the-art customer service platform that enables multimedia blended interaction with customers.

We are Asia, and the “on-ramp” to Asia from anywhere in the world

Pacnet operates under a focused business strategy with an emphasis on driving technology innovation and service excellence. As the only independent service provider in the region, Pacnet excels at being nimble, with the ability to quickly react and support changing market conditions. The company delivers leading-edge solutions to our customers, at the best commercial terms. Our independence also means a clear investment and product strategy designed to enhance our capabilities and offer value to our customers at all levels of the market.

We have an experienced management team

Pacnet’s experienced management team combines a world-class service quality culture with deep on-the-ground knowledge of the industry and the region, enabling the delivery of an industry-leading portfolio of products and services to customers.