Pacnet Customer Services
To provide outstanding customer service experience to the Enterprise , Carrier and Business customers of Pacnet.
To provide tailored support and solutions to Pacnet’s customers delivered by skilled and dedicated people to worlds best practice standards.
Customer Service Focus
The Global contact centre is the first point of contact for customers and is staffed by skilled agents utilising state of the art technology.
The centre is supported by NOC, Service Delivery and Account management staff at multiple locations within India.
Pacnet’s network maintains high levels of reliability with redundant and diverse paths to avoid single points of failure. The Pacnet Service Centre and Network Operations Center are running 24×7 non-stop to provide pro-active network monitoring and fault resolution. The network monitoring includes both fault and performance monitoring with dedicated support by well-trained and experienced engineers and managers.
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